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• What is the difference between Care Management and Caregiving?

  • Our Care Management services are what makes us distinct from other caregiving companies. Our Care Managers perform an assessment and write a plan of care, then work with our caregivers to carry out the plan. Unlike many companies which claim to provide care management services, our Care Managers are licensed professionals as nurses, social workers, and speech-language pathologists.​

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• What are your hours of operation?

  • Our office hours are 8:30AM – 5:00 PM. However, we always have a Care Manager on call for urgent matters, and our caregivers are out in the field 24/7. We can also be reached after hours by phone (865) 444-6787 or email us at info@carearoundtheblock.com. We offer 24/7 admin support.

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• How soon can we start receiving services?

  • You can start receiving services once an assessment is scheduled and completed, and your loved one is added to the care schedule. Depending on your location and care needs, we can typically do same day assessments, and get your loved one added to our care schedule as soon as possible.

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• Can you stay for more than 4 hours?

  • Yes! We love spending extra time with our clients.

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• What types of services can your caregivers do?

  • Bathing, toileting, light housekeeping, errands, transportation, medication reminders, meals, and many other care tasks!

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• Which types of services can your Care Managers do?

  • Assistance with local resources, health and disability, legal, housing, family dynamics, financial, and advocacy. We're your guides through aging and the health care system. 

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• Do you accept insurance?

  • No. We’re a private pay company and do not accept Medicare, Medicaid, or other types of health insurance. However, if you have a Long-Term Care Insurance policy, sometimes the policy will cover all or some of the cost of Care Management and Caregiving by reimbursing the client directly. We have experience working with Long-Term Care Insurance companies and would be more than happy to help coordinate!

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• What can you NOT do?

  • We cannot do specialized medical tasks such as wound care, medication administration, or catheter changing. However, our licensed staff can manage medications by filling pillboxes, managing refills, and monitoring compliance.

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• Can you help with medications?

  • Yes, as Registered Nurses we can provide medication management. This entails managing refills, dispensing into pillboxes, and oversight that medications are being taken correctly.

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• I don’t know where to start!

  • This is very common, and we’re here to help. We start by doing a comprehensive assessment and identify your loved one's needs. We write a detailed care plan and work with you and your loved one to achieve these goals.​​

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• My loved one needs to move, but we don’t know where to start.

  • As Care Managers who are also local experts, we can guide you and your loved one through moving, including recommendations, logistics and oversight on the facility you and your loved one choose.

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Additional questions? 

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